Commitment to WHO Code and PH Executive Order No. 51

“There shall be no point of sale advertising, giving of samples or any other promotion devices to induce sales directly to the consumers at the retail level, such as special displays, discount coupons, premiums, special sales, bonus and tie-in sales for the products within the scope of this Code. This provision shall not restrict the establishment of pricing policies and practices intended to provide products at lower prices on a long-term basis.”

Please be advised of the following important reminders:

• The products acquired through this medical channel distributor must only be used in circumstances where breastfeeding is not possible.
• These products shall not be displayed and must always be kept in a closed cabinet.
• In no case should the medical channel price from the distributor be passed on to consumers in accordance with Section 6.C of E.O. 51.

Click the links under the REGISTER menu item.

Once submitted with the complete requirements, please wait 1 - 3 business days to validate your registration.

If successful, you will receive your username and password.

1. Go to https://carbon.ramoscogroup.com/

2. Log-in using the username and password provided upon confirmation of your registration. 

3. Add to cart your chosen products.

4. Click the Checkout button and fill out your shipping address and billing information.

5. Choose your preferred payment option upon check out.

6. Wait for the order number after payment. You can also check the order confirmation sent to your registered email. 

We have a variety of payment options to choose from:

1. Credit Card

2. E-Wallet

3. Over-the-Counter or Bank Transfer

How would I know that my payment went through successfully?

After payment, you will see a "Payment Successful" message. Then you will be redirected to the checkout page that includes your "Order Number" and "Order details". An email confirmation will also be sent to your registered email.

Is it safe to use my credit/debit card on your site?

Yes it is safe. Odoo is working with a number of trusted payment gateways to ensure the security of your payment. Carbon Mart uses an independent payment gateway. Carbon Mart will not have access to your credit/debit card information. 

All orders are processed within 3-5 business days for Metro Manila, and 5-10 business days for provincial orders (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Charges and Delivery Lead Times

Rates are based on location and volumetric weight. Shipping charges for your order will be calculated and displayed at checkout. Delivery lead times are dependent on your area.

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours (excluding weekends and holidays) for the tracking information to become available.

How can I reschedule if I am not available at the time of delivery?

Our driver will call you to check if you would like your parcel to be left at a secure location of your choice, or you will receive an email/SMS to reschedule the delivery.

Effective Date: July 1, 2025

Website: carbon.ramoscogroup.com

Company Name: Carbon Mart

Welcome to Carbon Mart. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Use

By using this website, you agree that:

• You are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.
• You will use the site in accordance with all applicable laws and regulations.
• You are a healthcare professional or caregiver purchasing for nutritional needs related to infants or young children.

2. Product Information and Availability

We aim to provide accurate product descriptions, pricing, and stock availability. However:

• We do not warrant that product descriptions or other content are error-free or complete.
• Product availability is subject to change without notice.
• Certain products may be available only to verified healthcare professionals in compliance with regulatory guidelines.

3. Orders and Payments

• All orders are subject to acceptance and availability.
• Prices are listed in Philippine Pesos (PHP) and are inclusive of applicable taxes unless stated otherwise.
• We accept payments via secure payment gateways (e.g., credit/debit card, e-wallet, bank transfer).
• Orders are only confirmed once payment is successfully processed and verified.

4. Shipping and Delivery

• We deliver nationwide via our logistics partners.
• Shipping fees and estimated delivery timelines will be shown at checkout.
• Delays due to force majeure, holidays, or remote location access will be communicated accordingly.
• Risk of loss and title for items pass to you upon delivery.

5. Returns and Refunds

• Due to the sensitive nature of infant food and nutrition products, we generally do not accept returns unless the item is:
  • Damaged
  • Defective
  • Incorrect (wrong item delivered)
• Requests for return or refund must be made within 3 days of delivery and are subject to verification.
• Refunds will be processed via the original payment method or store credit.

6. Medical Disclaimer

• Our products are intended to be used under the advice or recommendation of healthcare professionals.
• The information on our website does not constitute medical advice and is not a substitute for professional healthcare consultation.

7. Intellectual Property

All content on this website (text, graphics, logos, images, product descriptions) is the property of Carbon Mart or its licensors and is protected by copyright laws. You may not reproduce, distribute, or use our content without permission.

8. Privacy

Your use of the website is also governed by our [Privacy Policy] and [Cookies Policy], which outlines how we collect and handle your personal information.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to delays, lost profits, or data loss.

10. Termination of Use

We reserve the right to suspend or terminate access to our site for users who violate these Terms and Conditions or engage in fraudulent or abusive conduct.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines. Any disputes arising shall be resolved in the proper courts of Quezon City.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

📧 Email: carbon@ramoscogroup.com

📍 Address: 167 Felix Avenue, Cainta, Rizal

Effective Date: July 1, 2025

Website: carbon.ramoscogroup.com

Company Name: Carbon Mart

At Carbon Mart, we value your privacy and are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 and other applicable laws. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make transactions on our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full Name
• Contact Information (email, phone number, delivery address)
• Medical affiliation (if applicable, e.g., HCP verification)
• Billing and payment details

b. Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and usage data (see Cookies Policy)

2. How We Use Your Information

We use the data collected for the following purposes:

• To process orders and deliver products
• To communicate updates, promotions, and service notices
• To verify identity, especially for healthcare practitioners
• To improve website performance and customer experience
• To comply with legal obligations and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers – such as couriers, payment gateways, or CRM systems
• Healthcare Partners – for verification or sampling coordination (with your consent)
• Government or regulatory bodies – when required by law

All third parties are bound by strict confidentiality and data protection agreements.

4. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and regular monitoring.

5. Your Rights

Under the Data Privacy Act, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent or request deletion
• Object to processing or data sharing
• Lodge a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, please contact us using the details below.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined above, or as required by law.

7. Children’s Privacy

Our website is intended for use by healthcare professionals and adult caregivers. We do not knowingly collect personal data from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions, concerns, or requests regarding your personal data or this policy, please contact:

📧 Email: carbon@ramoscogroup.com

📍 Address: 167 Felix Avenue, Cainta, Rizal, Philippines

Effective Date: July 1, 2025

This Cookies Policy explains how Carbon Mart (“we”, “our”, or “us”) uses cookies and similar technologies to recognize you when you visit our website at [carbon.ramoscogroup.com] (“Website”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

1. What Are Cookies?

Cookies are small data files stored on your device (computer or mobile device) when you visit a website. They are widely used to make websites work efficiently, enhance user experience, and provide reporting information.

2. How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies
  These are necessary for our website to function properly. They allow you to navigate our site and use its features (e.g., shopping cart, secure login).
• Performance and Analytics Cookies
  These help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies
  These enable the website to remember your preferences (such as region or language) to provide a more personalized experience.
• Marketing and Advertising Cookies
  These are used to deliver relevant ads to users and track the effectiveness of advertising campaigns.

3. Third-Party Cookies

We may also use third-party cookies (e.g., Google Analytics, Facebook Pixel) to help us analyze web traffic and improve our marketing efforts. These third parties may use cookies to collect information about your online activities over time and across different websites.

4. Your Cookie Choices

You have the right to accept or reject cookies:

• Cookie Banner – When you first visit our website, you will see a banner allowing you to accept or decline non-essential cookies.
• Browser Settings – You can adjust your browser settings to refuse or delete cookies. Instructions can be found in your browser’s help menu.

Note: Blocking some cookies may affect your ability to use certain features of the website.

5. Data Protection and Privacy

Any personal information collected via cookies is subject to our [Privacy Policy]. We are committed to protecting your personal data and complying with the Philippine Data Privacy Act and other applicable laws.

6. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices. We encourage you to review this page periodically.

7. Contact Us

If you have any questions about our use of cookies or this policy, please contact us at:

📧 Email: carbon@ramoscogroup.com

📍 Address: 167 Felix Avenue, Cainta, Rizal, Philippines

If you have any questions or concerns, please contact us at:

📧 Email: carbon@ramoscogroup.com

📍 Address: 167 Felix Avenue, Cainta, Rizal, Philippines

📞 Phone: +63-955-120-3891